Staff were accommodating and courteous, the only real "complaint" is that everything requires going outdoors from your room and using either the stairwells or the one elevator. Breakfast is on floor 2, laundry on 3. Not bad in decent weather, but beware in winter. The building has been updated and kept very clean, but the architecture reminds me of a concrete bunker. A few bucks to hide unsightly wires in the stairwells or have local artists paint murals in the outdoor hallways would help a lot.
This is a solid four from me. Fantastic for the price, the rooms were recently renovated with "wood" flooring and marble countertops. Our room had a gas fireplace and a small balcony that faced the hillside with the roller coaster, meaning I woke up every morning to gorgeous trees. This was a last minute trip to see the fall colors, and at first I was disappointed that we couldn't get downtown, and that the first impression isn't the greatest, but the amazing service at check in/out, the views are beautiful, and the comfy bed means we will definitely return to this spot.
THIS PLACE IS WONDERFUL! Super clean and well appointed rooms. Our suite had 2 separate French doors leading onto our privcate balcony, even a fireplace. We really loved the convenience here, within walking distance of Gatlinburg's main drag. Highly recommended.
This is my third stay at this hotel, and I would strongly recommend it. The rooms are huge, and the fireplaces are wonderful. The room was clean, and the bed was very comfortable. Unfortunately, housekeeping was a little behind. She knocked on my door at about 5:45, asking if I needed housekeeping. Poor lady looked tired and frazzled. Fortunately I didn't need any services.
I would have to agree with other reviewers that the beds are not comfortable but I haven’t really stayed anywhere that has beds that are comfortable other than all inclusive expensive vacations.
Breakfast, though is good but mediocre. Wifi was fairly slow in my room. Still, it was a great relaxing stay in a nice hotel, and I would stay there again and recommend it to friends.
Great prices for nice rooms. The fire places are on timers like the bathroom heat lamps and I was very surprised to see hardwood like floors instead of cheap dingy carpet. Room had a nice balcony overlooking the pool area. The staff was very friendly and knowledgeable. I will definitely be staying here again.
First off, GREAT PRICE on a room during the fall colors season. Rooms were big and roomy, plus ours had a gas-powered fireplace for some extra ambience. You enter every room from the back of the building, and the balconies are on the front so every room gets a roomy outdoor space to enjoy (except 108-110... avoid those rooms unless you get an extra cheap rate!). Breakfast is on par with the standard at mid-range hotels: eggs/sausage/waffle maker/cereal/etc; no complaints. The start of the downtown Gatlinburg strip is about a 5 minute walk away, well lit at night.
Quality Inn Suites is a US Lodging based in Gatlinburg, Tennessee. Quality Inn Suites is located at 401 Hemlock St, Gatlinburg, TN 37738, USA.
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